Greetings to the Frequently Asked Questions (FAQ's) section on e-souqshop platform. Here, we have curated responses to frequently encountered questions, aiming to furnish you with swift and valuable information.


Q: What is e-souqshop?
A: e-souqshop is an internet-based platform presenting a variety of chic and practical carrying solutions. Our offerings include accessories such as handbags and various bag categories, all crafted to enhance the convenience of your everyday life.

Q: How may I reach out to e-souqshop customer support?
A: To connect with our customer support team at souqshop. simply visit the "Contact Us" section on our website or send an email to support@e-souqshop.com We're dedicated to providing assistance and support whenever you need it.


Q: How do I place an order on e-souqshop?
A: To place an order, simply browse our website, select the items you wish to purchase, and proceed to the checkout. Follow the on-screen instructions to complete your order.

Q: When will my order shipped?
A: Shipping charges: Free for all orders.
Handling time: 2-4 business days
Transit (Travelling) Time : 7-9 business days

Q: Can I track my order?
A: Yes, you can track your order by navigating "Track Your Order" page as link provided  e-souqshop |Track Your Order. You will find tracking information for each order there.

Q: What Methods of Payment do you accept?
A: We accept the following credit and debit cards

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Meta Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • V Pay
  • Visa


Q: What is e-souqshop return policy?
A: We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. Please visit our return policy as link provided e-souqshop | Refund Policy page for more details.

Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team through the "Contact Us" page or send an email to support@e-souqshop.com

 If you have any other questions or need further assistance, feel free to reach out to us. Thank you for choosing e-souqshop